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F.A.Q.
News
The *Walker suite now runs on...
22-11-2009 23:29
MailWalker 2.1
16-06-2009 09:40
Happy birthday WebSynaptics!
28-05-2009 15:30
Extract URLs with LinkWalker
12-05-2009 11:00
InstantWalker 1.1 is here!
29-04-2009 13:08
Forums
MailWalker 2.2.1 release notes
30-11-2009 22:23
LinkWalker 3.7.1 release notes
30-11-2009 22:23
InstantWalker 1.2.1 release n...
30-11-2009 22:22
MailWalker 2.2.0 release notes
13-11-2009 20:02
LinkWalker 3.7.0 release notes
13-11-2009 20:00
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A - Purchasing WebSynaptics software
How does a purchase on the WebSynaptics website?
What happens after payment?
How do I activate my software with the authorization code received by mail?
I just purchased a "leasing" license but I do not have time to activate it immediately. Will I lose days?
What is Avangate?
Are prices shown with or without VAT?
B - Order
How can I order?
Can delivery address be different from the billing address?
What happens after I place the order?
How can I use a discount coupon?
How can I cancel an order?
Can I use my free e-mail address?
C - Payment
What payment methods do you support?
What cards do you accept?
How do I receive the invoice?
My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
What is CVV2 or CVC2?
What is an embossed card?
Are card details kept on Avangate or WebSynaptics servers?
Why do I have to pay VAT?
What is the VAT rate you apply?
What currencies are acceptable?
What email address should I use when paying with PayPal?
I received an order confirmation request. Why?
Do you accept PayPal Send Money?
I paid via PayPal and did not receive my license. What is happening?
I received an e-mail which informed me that a software license I own is about to expire. What do I have to do?
How can stop my subscription payments?
D - Delivery
When will I get ordered product?
What guarantees the delivery of products?
Can I monitor the delivery process?
I have received the license codes but I haven't received the software itself. What should I do?
I have purchased a software product and the payment is complete but I haven't yet received the license code. Why?
I have ordered a Back-up CD/DVD. When should I expect the package?
What are the terms and condition for Back-up CD/DVD replacement?
What will I receive if the product is delivered by e-mail?
Where can I re-download my software if I lost the installation files?
E - Support
Who will offer support related to orders, payment and delivery?
How can I get technical support for my purchased products?
What services does Avangate offer?
F - Security & Privacy
How secure is the online transaction?
The order process was interrupted. What happens now?
Why do you ask for personal information?
Is my personal information safe?
Is card data kept on Avangate or WebSynaptics Servers?
What is a SSL connection?
G - Avangate account: myAccount
What is Avangate myAccount?
How do I register with Avangate myAccount ?
What exactly can I do with My Account?