F.A.Q.
News
The *Walker suite now runs on...
22-11-2009 23:29
MailWalker 2.1
16-06-2009 09:40
Happy birthday WebSynaptics!
28-05-2009 15:30
Extract URLs with LinkWalker
12-05-2009 11:00
InstantWalker 1.1 is here!
29-04-2009 13:08
Forums
MailWalker 2.2.1 release notes
30-11-2009 22:23
LinkWalker 3.7.1 release notes
30-11-2009 22:23
InstantWalker 1.2.1 release n...
30-11-2009 22:22
MailWalker 2.2.0 release notes
13-11-2009 20:02
LinkWalker 3.7.0 release notes
13-11-2009 20:00
Topics
A - Purchasing WebSynaptics software
- How does a purchase on the WebSynaptics website?
- What happens after payment?
- How do I activate my software with the authorization code received by mail?
- I just purchased a "leasing" license but I do not have time to activate it immediately. Will I lose days?
- What is Avangate?
- Are prices shown with or without VAT?
B - Order
- How can I order?
- Can delivery address be different from the billing address?
- What happens after I place the order?
- How can I use a discount coupon?
- How can I cancel an order?
- Can I use my free e-mail address?
C - Payment
- What payment methods do you support?
- What cards do you accept?
- How do I receive the invoice?
- My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
- What is CVV2 or CVC2?
- What is an embossed card?
- Are card details kept on Avangate or WebSynaptics servers?
- Why do I have to pay VAT?
- What is the VAT rate you apply?
- What currencies are acceptable?
- What email address should I use when paying with PayPal?
- I received an order confirmation request. Why?
- Do you accept PayPal Send Money?
- I paid via PayPal and did not receive my license. What is happening?
- I received an e-mail which informed me that a software license I own is about to expire. What do I have to do?
- How can stop my subscription payments?
D - Delivery
- When will I get ordered product?
- What guarantees the delivery of products?
- Can I monitor the delivery process?
- I have received the license codes but I haven't received the software itself. What should I do?
- I have purchased a software product and the payment is complete but I haven't yet received the license code. Why?
- I have ordered a Back-up CD/DVD. When should I expect the package?
- What are the terms and condition for Back-up CD/DVD replacement?
- What will I receive if the product is delivered by e-mail?
- Where can I re-download my software if I lost the installation files?
E - Support
- Who will offer support related to orders, payment and delivery?
- How can I get technical support for my purchased products?
- What services does Avangate offer?
F - Security & Privacy
- How secure is the online transaction?
- The order process was interrupted. What happens now?
- Why do you ask for personal information?
- Is my personal information safe?
- Is card data kept on Avangate or WebSynaptics Servers?
- What is a SSL connection?